Anticipate employees’ technology needs, reduce productivity disruptions, and accelerate problem resolution
Launch of DXC Workplace Services, a new human-centric and natively AI-powered offering that reimagines the digital workplace by prioritizing employee outcomes over technology.
The promise? Achieving measurable business results, including a 40% reduction in operational complexity, a 60% decrease in help desk calls, and a productivity gain of more than 15 hours per employee each month.
With DXC Workplace Services, DXC Technology aims, of course, to improve employee productivity, enhance the employee experience, and optimize operations. The solution is built on DXC OASIS, the intelligent orchestration platform that transforms managed services through human-centric, agent-based AI workflows.
“Companies shouldn’t have to choose between advancing their business priorities, improving IT efficiency, and providing a better experience for their employees,” said Kelly Candler, Global Offering Lead, Workplace and Business Process Services, DXC Technology. “We designed DXC Workplace Services to help organizations achieve these goals simultaneously by tailoring workplace experiences to employees’ ways of working and reducing friction both within employees’ work environments and across different environments, to foster a seamless, holistic experience.” »
Agent-Based Support
DXC Workplace Services applies experience-centric design principles from the outset, ensuring that the workspace solution is intuitive, easier to use, and aligned with existing work methods. This new agent-based support experience offers proactive and intelligent IT support that accompanies employees wherever they are and lays the foundation for a more connected work environment.
The offering is based on three core principles aimed at creating a comprehensive workplace experience. One: designed for users; experiences tailored to employees’ existing work processes to reduce friction and drive immediate adoption. Two: a coordinated approach around existing investments; a connected workplace that helps clients optimize the capabilities of platforms, devices, and services already in place. And three: powered by human-centered agent-based AI; DXC’s AI, automation, and expertise combine to anticipate employee needs, reduce disruptions, and continuously improve workplace performance.
